We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.
If an item delivered to you arrives damaged, please refuse the shipment or, once discovered, call us immediately on +61 8 9759 1366.
Please retain all packing materials unless instructed otherwise by Nina’s.
Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Nina’s will not be responsible for lost or damaged returned shipments.