Shipping FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take?
Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select the...
Tue, 2 Apr, 2019 at 9:06 PM
Is the delivery time flexible?
We understand that you might not always be available at the scheduled time for delivery generated by us. So we let you pick your delivery slot based on your ...
Tue, 2 Apr, 2019 at 9:06 PM
I need a copy of my invoice for my order. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.
Tue, 2 Apr, 2019 at 9:06 PM
What is your shipping policy?
We ship FREE Australia wide for orders $250 and over! Australian orders under $250 incur a $25.00 shipping fee. We use Australia Post's Express Post sy...
Mon, 15 Apr, 2019 at 12:05 PM
Do you ship internationally?
We ship world wide - so no one misses out! International shipping is $60.00AU. We ship internationally using Australia Post.  Any taxes and duties to be c...
Mon, 15 Apr, 2019 at 12:06 PM
What do I do if my package is damaged?
We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt. If an item delivered to you arrives damaged...
Mon, 15 Apr, 2019 at 12:07 PM
How can I track my shipment?
We like to keep you informed about the delivery of your jewellery so we’ll contact you the day your purchase is sent. For extra peace of mind, we’ll give yo...
Mon, 15 Apr, 2019 at 12:08 PM
Is it safe to ship my jewellery?
For complete peace of mind, a Customer Service operative will contact you prior to your items being shipped.  From here, all purchases are insured by our i...
Mon, 15 Apr, 2019 at 12:13 PM