Nina’s jewellery pieces are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. More information on our return policy can be found on our HAPPINESS GUARANTEE page.
Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our head office and store at:
Nina’s Online
Attention: Returns
Shop 14, 55 Dunn Bay Road
Dunsborough
Western Australia 6281
Alternatively, you may take your return to any of our retail stores. To locate the store nearest you can CLICK HERE If you have any questions, please give us a call on +61 8 9759 1366. We are available to assist you from 9am - 5pm Monday to Saturday WST. (Remember that Western Australia is in a different timezone to the other Australian states!)