Service FAQs

Are prices on Ninas.co subject to change?
Prices are subject to fluctuations in gold and diamond price, and may change without notice. Please expect to be charged the price listed on the day of purc...
Thu, 18 Apr, 2019 at 1:24 PM
How can I contact Nina's?
Great customer service has become our hallmark. If you’ve got a question about a specific Nina’s piece, you can email us directly from the product detail p...
Thu, 18 Apr, 2019 at 1:24 PM
Does Nina's offer a personal shopping service?
Yes. As a complimentary service, our knowledgeable personal shoppers would love to provide you with gift suggestions for all kinds of people in your life an...
Mon, 15 Apr, 2019 at 12:50 PM
What makes you diamond specialists?
Our staff are trained and credited GIA Certified Diamond and Design Specialists, and work with the some of the best Master Jewellers in the business. With d...
Mon, 15 Apr, 2019 at 1:02 PM
Can I layby an item?
Yes, of course. A deposit is required ($20 or 20% whichever is greater) and, with fortnightly payments, you’ll have 3 months to complete the sale. For more d...
Mon, 15 Apr, 2019 at 1:02 PM
How long will it take to receive my special order/custom design?
A customer care representative will contact you to confirm your special order / design needs and will give you an expected delivery date. Should you have ...
Mon, 15 Apr, 2019 at 1:03 PM
Can I return or exchange?
Nina’s jewellery pieces are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. More informati...
Mon, 15 Apr, 2019 at 1:05 PM
Do you gift wrap?
All ninas.co purchases arrive in the signature Nina’s box, wrapped and tied with a branded ribbon. Enclosed with the box is a white envelope that contains a ...
Mon, 15 Apr, 2019 at 1:06 PM
How do I place an order on Ninas.co?
Ordering on ninas.co is easy and safe. Once you have found the item you would like to purchase, click on the “Add to shopping bag” button. This will take yo...
Mon, 15 Apr, 2019 at 1:11 PM
Is it safe to order on Ninas.co?
Yes, it is safe to order on ninas.co. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our sit...
Mon, 15 Apr, 2019 at 1:11 PM