Jewellery pieces are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
Gift recipients are entitled to exchange a piece, or a non-refundable merchandise credit.
To return or exchange your gift selection, please send it, via an insured method, directly to:
Nina's Online
Attention: Returns
Shop 14, 55 Dunn Bay Road
Dunsborough
Western Australia 6281
Nina’s will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
Alternatively, you may bring your return to any of our retail LOCATIONS in Western Australia.
If you have any questions, please contact customer service on
+61 8 9759 1366. A representative will be available from 9am-5pm Monday-Friday WST.
The jewellery item will need to be returned to Nina’s in its original purchase condition, ideally with all the original documentation, within 30 days of the in-store purchase date, or within 30 days of the date the online order was shipped.
Once the item has been received by Nina’s the quality assurance department will examine it within 5 to 10 working days to determine its approval for credit or exchange.
Please note that, under Nina’s Happiness Guarantee, only items in original purchase condition will be accepted for store credit or exchange.
ORIGINAL PURCHASE CONDITION
An item cannot be considered to be in original purchase condition if:
• it shows signs of having been worn
• it has been altered
• it has been resized (by another jeweller)
• a gem is set in a semi-mounting by anyone other than Nina’s
• it is damaged in any way
Upon approval, your store credit or exchange will be processed.