If you should find a major problem with a Nina’s product, you can ask for a replacement or refund.
A replacement product will be as identical to the product originally supplied as possible. Refunds will be the same amount you have already paid, provided in the same form as your original payment.
Nina’s has the discretion to take into account how much time has passed since you bought the product.
The definition of a major problem is when:
• it has a problem that would have stopped someone from buying it if they’d known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.