Service FAQs

Will I be charged sales tax on my ninas.co purchases?
Taxes, if applicable, are included in your order. Nina’s collects GST for all states and territories of Australia. Customers outside Australia are responsib...
Mon, 15 Apr, 2019 at 1:13 PM
Is in-store pick up/click and collect available for items purchased online?
Yes. In-store pickup of items ordered online is currently available at our Dunsborough studio. For more information on our In-store pickup service, email one...
Mon, 15 Apr, 2019 at 1:34 PM
What is Nina's returns policy?
Jewellery pieces are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may a...
Mon, 15 Apr, 2019 at 1:38 PM
Do Nina's accept refunds?
If you should find a major problem with a Nina’s product, you can ask for a replacement or refund. A replacement product will be as identical to the produ...
Mon, 15 Apr, 2019 at 1:38 PM
What are Nina's layby terms?
Nina's happily accepts laybys with the following conditions:  •DEPOSIT:  In order to secure your layby, Nina's requires a $20 dollar or 20% (whiche...
Mon, 15 Apr, 2019 at 1:40 PM
Do Nina's offer gift cards or vouchers?
Yes, we do!  When you purchase a Nina’s Gift Card, the recipient receives an email voucher for the $AUD amount specified (Minimum $50). The voucher contain...
Mon, 15 Apr, 2019 at 1:41 PM
Special or custom orders
Special Orders, Custom Makes & Remakes Terms and Conditions We are delighted to design and create a piece of jewellery for you. Thanks for trusting u...
Thu, 28 Oct, 2021 at 6:18 PM
What is Nina's privacy policy?
We want you to know how we handle the information you send us online. Our privacy policy adapts to the dynamic environment of the internet. We update the sp...
Mon, 15 Apr, 2019 at 1:44 PM
What is a Valuation Report?
A valuation report (appraisal) is a document stating the approximate retail replacement value of an item. The valuation is calculated using current market d...
Mon, 15 Apr, 2019 at 2:09 PM
Free Resize Terms & Conditions
Customers are entitled to (1) free resize with the purchase of any ring. The resize must be redeemed within 30 days of purchase. If the product must be retu...
Thu, 28 Oct, 2021 at 10:49 PM